Cetaphil Cleanser and Itching: What Users Say

• Ccb...
• April 9, 2021

For Dry Skin "Started using Cetaphil face cleanser in January 2021, and till this time never snapped that the cleanser was giving me red, swollen, itchy, very dry eyes and some pain. Lips also chapped and swollen. Went to see a specialist, and he asked what I have been using new to my face. Felt like an idiot when I snapped it’s the freaking Cetaphil. Came home and threw the product in the trash and now taking meds to recover."

• car...
• February 1, 2021

For Dry Skin "I bought this thinking it would be mild. I have used another variation of it in the past without issues. I think I have used this for about a week and noticed my top eyelids are red, and now dry patches are itchy and swollen. I am assuming it has to be the cleanser. I hope it goes away without having to go to the doctor. My eyelids actually hurt. Never again will I use this product."

• sue...
• Taken for less than 1 month
• February 2, 2019

For Dry Skin "I bought this product because it was on my dermatologist's list of non-comedogenic cleansers she approved of. I used it, and I felt this weird burning sensation, and afterwards, my skin itched. I thought it was just because I was using a new cleanser. Every day, I would notice my skin texture was getting rougher than before. I thought it was my prescribed medicine. On the fifth day, my face broke out in hives and redness, and it itched so bad, and it began to peel off at my chin. I then knew it was the cleanser because my medicine I'd been using a month prior never had side effects on my skin like this. Luckily, I caught it in less than a week and not months."

• Min...
• Taken for less than 1 month
• November 30, 2019

For Dry Skin "I’ve been using this for about 6-7 days, and it was fine at first. My skin felt clean, and out of nowhere, my acne has gotten worse-a pimple a day, and then multiple ones. My face started drying out and itching, and my acne seems to look more like a rash now. Above my lips, it started to peel, and my face feels hot and swollen. I also had a severe swollen throat, which I’ve never experienced, and a hoarse cough and pain in my throat every time I would swallow. The moisturizer made my skin feel oily and over-hydrated, and my lips are red all around, and it just sucks walking around looking like a clown."

• Sam...
• Taken for 6 months to 1 year
• September 21, 2021

For Dry Skin "I have been dealing with bumpy, itchy, burning patches on my face for some time. Saw a dermatologist. Have spent months eliminating various foods from my diet, thinking that was the issue. Went on vacation…not using the Cetaphil cleanser for over a week. My face has not felt this good for a long time. I never thought a soap for sensitive skin would be the issue. Now I’m reading lots of stories about people with the same experiences. I’m not crazy; it’s the soap. Never using it again!"

• HLa...
• Taken for less than 1 month
• April 22, 2020

For Dry Skin "I started to use the Cetaphil cleanser around Christmas. Since then, my eyes and neck have swollen up in hives. I've been to an allergist and had to be on a massive dose of prednisone. It went away finally after 4 months of the worst burning, itching feeling I've ever had."

• Buf...
• Taken for less than 1 month
• October 6, 2022

For Dry Skin "I have used the Cetaphil cleanser before, but I have never used the foam cleanser. My face became dry, red, irritated, very, very itchy, and flakes of dry skin. It was on my cheeks, neck, around my eyes, nose, and forehead."

• Che...
• September 8, 2021

For Dry Skin "Was looking for a gentle cleanser. Bought Cetaphil combination oily face wash. After using a dime size to wash my face, my face felt dry and tight. Followed up with the combo moisturizer, felt weird. Gave it another go. Next day, washed face with less than a dime size and sure enough, same thing. This time, skin became dry and itchy even after a glob of their moisturizer. Now my skin looks dehydrated and bland. This face wash and moisturizer are going right back to Walmart! I was using CeraVe with okay results, was looking for something better, but this was not it. CeraVe is way better compared to moisture and hydration. Why, oh why, Cetaphil, did you mess my face up? You are supposed to be extra gentle. Good for some but definitely not for me. CeraVe, in my opinion, never dried my face as this did."

• Bee...
• June 3, 2022

For Dry Skin "This product is a complete harm to the skin. My face feels hot and weird, it's even itchy."

• Arn...
• Taken for less than 1 month
• March 29, 2023

For Dry Skin "Cetaphil made my skin very itchy. Do not recommend it."