If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request
25 Apollo Drive, suite A
Telephone: +64 9 476 8500
Drugs.com does not collect personally identifiable information about You when You visit Our web site unless otherwise stated or unless You choose to provide this information to Us (such as through registration or on information submission forms).
We may collect and store in log files certain information automatically. This information is not shared with anyone beyond Our third party analytics provider and authorized web site support staff, except when required by law enforcement investigation (such as to comply with a judicial proceeding, court order or subpoena), and will be used only as a source of anonymous statistical information. This information may include:
- Internet Protocol (IP) address of the domain or the proxy provided by Your Internet Service Provider (ISP).
- Date and time the IP accessed Our site.
- Pages viewed (recorded by the text and graphics files that compose that page).
- Web address of the web site.
- Browser version and operating system.
Drugs.com is the sole owner of the information collected on the Drugs.com web site. We may use aggregate statistics to help Us make Our site more useful to visitors, such as assessing what information is of most and least interest to visitors, and for other purposes such as determining the site’s technical design specifications and identifying system performance or problem areas. We may combine this automatically collected log information with other information We collect about You. We do this to improve services We offer You, to improve marketing, analytics, or site functionality.
This web site contains links to other web sites that are not owned or controlled by Us. Please be aware that We are not responsible for the privacy practices of such other web sites.
We encourage You to be aware when You leave Our web site and to read the privacy policies of each and every web site that collects personally identifiable information.
This privacy statement applies only to information collected by this web site.
Third Party Service Providers
We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us. These services may include:
- Providing customer service.
- Fulfilling subscription services.
- Fulfilling orders and delivering packages.
- Conducting research and analysis.
- Sending marketing communications.
- Conducting research and analysis.
- Providing cloud computing infrastructure.
We partner with third parties to either display advertising on Our Web site or to manage Our advertising on other sites. Our third party partners may use technologies such as cookies to gather information about Your activities on this site and other sites in order to provide You advertising based upon Your browsing activities and interests. If You wish to not have this information used for the purpose of serving You interest-based ads, You may opt-out by clicking here. Please note this does not opt You out of being served ads. You will continue to receive generic ads.
Personally Identifiable Information (PII)
You may choose to provide Us with personally identifiable information, by sending email with questions or comments or by filling out an online form and submitting it to Us through Our web site. We may use this information to;
- gather the requested information
- respond to Your message
- follow-up as appropriate
- conduct statistical research
Drugs.com will not share any personally identifiable information unless specifically agreed to by You, or;
- in certain situations, Drugs.com may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
- when required by law enforcement investigation (such as to comply with a judicial proceeding, court order, subpoena or bankruptcy proceedings).
- when We believe in good faith that disclosure is necessary to protect Our rights, protect Your safety or the safety of others, investigate fraud, or respond to a government request.
- in exceptional cases such as in response to threats of physical harm to You or others.
- to conduct research where personally identifiable information will be de-identified, analyzed and compared at an aggregate level for statistical purposes.
- if Drugs.com is involved in a merger, acquisition, or sale of all or a portion of its assets, You will be notified via email and/or a prominent notice on Our Web site of any change in ownership or uses of Your personally identifiable information, as well as any choices You may have regarding Your personally identifiable information.
However, email and online forms are not secure against interception and senders cannot expect guaranteed privacy.
In order to use some areas of this web site, You must first complete the registration form. During registration You are required to provide information such as Your name, age, email address, preferred username, password and preferred subscriptions. You should be aware that Your chosen username will be publicly visible on the Drugs.com web site. We will only use Your information to contact You about the services on Our web site in which You have expressed interest. You also have the option to provide demographic information to Us; we encourage You to submit this information so We can provide You a more personalized experience on Our web site.
To store any medication list, You will need to create a Drugs.com account. You control who can access or edit Your medication list. Your account will not be accessible to anyone else except for authorized web site support staff or when required by law enforcement investigation (such as to comply with a judicial proceeding, court order or subpoena).
Any profile You create will be publicly accessible unless otherwise indicated. If you choose to add personal details about yourself or any other person, this information will be publicly accessible. You may change the privacy settings of Your profile(s) through Your account portal or within a Drugs.com app.
We provide You the opportunity to ’opt-out’ of having personally identifiable information used for certain purposes, when We ask for this information. For example, if You set up an account but do not wish to receive any additional marketing material from Us, You can indicate Your preference during signup. If You no longer wish to receive Our newsletters, You may opt-out of receiving them by following the instructions included in each newsletter or by signing into Your account or by emailing us.
For advertising opt-out options please click here.
To request the removal of publicly displayed personally identifiable information published on the Drugs.com web site, You may contact Us through Our support system. In order for Us to consider Your request, You are required to include links to any page(s) where You believe any such personally identifiable information exists. For each instance, You must also provide clear instructions describing the exact position/location of the personally identifiable information on any page and how it relates to You.
Updating and Closing Your Account
Upon request Drugs.com will provide you with information about whether we hold any of your personal information. If Your personally identifiable information changes, or if You no longer desire Our service, You may update, delete, or deactivate Your information by signing into Your account. We will respond to Your request within a reasonable timeframe.
You may update or close/delete Your account at any time. When a member is signed in, a prominent link is provided to comprehensive account settings including options to permanently delete their account and to opt in or out of email newsletters. Deleting Your account will also remove any personally identifiable information connected with this account.
Collection and Use of 3rd Party Personally identifiable information
You may also provide personally identifiable information about other people, such as their name and email address. This information is only used for the sole purpose of completing Your request or for whatever reason it may have been provided. This information may be stored in log files. To request removal please contact Customer Support.
If You subscribe to receive email, We will only send messages to notify You about the services on Our site in which You have expressed interest. These emails may contain an occasional sponsor message. Email messages sent to You will always contain at least one clearly visible link to unsubscribe.
Other Personal Information
You may also provide personal information which is not directly identifiable, such as the phrase entered during a search or when creating a medication list.
When You search on Drugs.com, We share Your search phrase with third party partners in order to provide relevant search results, advertisements and to provide Us with aggregate analytics which We use to improve site functionality.
When You build a medication list on Drugs.com, We do not share any personal information with third party partners except for the purpose of collecting and reporting aggregate drug usage statistics, drug interaction data and drug treatment combinations.
Drugs.com follows generally accepted industry standards to protect the personally identifiable information submitted to Us, both during transmission and once We receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while We strive to use commercially acceptable means to protect all personally identifiable information, We cannot guarantee its absolute security. We use SSL (Secure Socket Layer) technology to protect Your sensitive information (if any) on Our site. If You have any questions about security on Our web site, You can send an email using Our contact form.
We will retain Your information for as long as reasonably useful to provide You services. We will retain and use Your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Our web site URLs (web page addresses) may or may not contain words related to content within the web page. We may share URLs You visit with third party service providers in order to provide relevant advertising and to provide Us with aggregate analytics which We use to improve site functionality.
Reviewed: February 11th, 2018
Historical changes can be viewed here.