If you have an unresolved privacy or data use concern, please contact Us at;
25 Apollo Drive, suite A
Telephone: +64 9 476 8500
Drugs.com does not collect personally identifiable information about You when You use Our Mobile Application unless otherwise stated or unless You choose to provide this information to Us (such as through registration or on information submission forms).
We may collect and store in log files certain information automatically. This information is not shared with anyone beyond our third party analytics provider and authorized support staff, except when required by law enforcement investigation (such as to comply with a judicial proceeding, court order or subpoena), and will be used only as a source of anonymous statistical information. This information may include;
- Internet Protocol (IP) address of the domain or the proxy provided by Your Internet Service Provider (ISP).
- Date and time the IP accessed.
- Pages or screens viewed.
- Address of the pages or screens You view in the App.
Drugs.com is the sole owner of the information collected in the Mobile Application. We may use aggregate statistics to help Us make our App more useful to end-users, such as assessing what information is of most and least interest, and for other purposes such as determining the App’s technical design specifications and identifying performance or problem areas. We may combine this automatically collected log information with other information We collect about you. We do this to improve services We offer you, to improve marketing, analytics, or App functionality.
The Mobile Application contains links to other apps or web sites that are not owned or controlled by Us. Please be aware that We are not responsible for the privacy practices of such other entities.
This privacy statement applies only to information collected by this Mobile Application.
Third Party Service Providers
Drugs.com employs the services of several third party service providers. These partners provide essential services such as relevant content, search results, advertising and analytics. We share some aggregate, non personally identifiable information with these providers in order to improve App functionality, record analytics data and deliver advertising.
Technologies such as: cookies, beacons, tags and scripts are used by Drugs.com and our third party service providers.
Tracking technologies are used in analyzing trends, administering the App, tracking users’ movements around the Mobile Application and to gather demographic information about Our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We partner with third parties to either display advertising on Our Mobile Application or to manage Our advertising on other apps or web sites. Our third party partners may use technologies such as cookies to gather information about Your activities in this App and other apps in order to provide You with advertising based upon Your browsing activities and interests. If You wish to not have this information used for the purpose of serving You interest-based ads, You may opt-out by clicking here. Please note this does not opt You out of being served ads. You will continue to receive generic ads.
Personally Identifiable Information (PII)
You may choose to provide Us with personally identifiable information, by sending email with questions or comments or by filling out a form and submitting it to Us. We may use this information to;
- gather the requested information
- respond to Your message
- follow-up as appropriate
- conduct statistical research
Drugs.com will not share any personally identifiable information unless specifically agreed to by You, or;
- when required by law enforcement investigation (such as to comply with a judicial proceeding, court order or subpoena).
- when We believe in good faith that disclosure is necessary to protect Our rights, protect Your safety or the safety of others, investigate fraud, or respond to a government request.
- in exceptional cases such as in response to threats of physical harm to You or others.
- to Our third party vendors when required for the provisioning of products and services on behalf of Drugs.com.
- to conduct research where personally identifiable information will be de-identified, analyzed and compared at an aggregate level for statistical purposes.
- if Drugs.com is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on Our Web site of any change in ownership or uses of Your personally identifiable information, as well as any choices You may have regarding your personally identifiable information.
However, email and online forms are not secure against interception and senders cannot expect guaranteed privacy.
In order to use some parts of this App, you must first complete the registration form. During registration You are required to provide contact information such as Your name, age, email address, preferred username, password and preferred subscriptions. We will only use this information to contact You about the services in which You have expressed interest. You also have the option to provide demographic information to Us; We encourage you to submit this information so We can provide You a more personalized experience.
To store any medication list, You will need to create a Drugs.com account. You control who can access or edit your medication list. Your account will not be accessible to anyone else except for authorized support staff or when required by law enforcement investigation (such as to comply with a judicial proceeding, court order or subpoena).
Any profile You create in our App will be publicly accessible unless otherwise indicated. If you choose to add personal details about yourself or any other person, this information will be publicly accessible. You may change the privacy settings of Your profile(s) through Your account portal or within a Drugs.com app.
We provide You the opportunity to ’opt-out’ of having personally identifiable information used for certain purposes, when We ask for this information. For example, if you set up an account but do not wish to receive any additional marketing material from Us, You can indicate Your preference during signup. If You no longer wish to receive our newsletters, You may opt-out of receiving them by following the instructions included in each newsletter or by signing into Your account or by emailing us.
For advertising opt-out options please click here.
To request the removal of publicly displayed personally identifiable information published on the Drugs.com web site, you may contact Us through our support system. In order for Us to consider Your request, You are required to provide details on where You believe any such personally identifiable information exists. For each instance, You must also provide clear instructions describing the exact position/location of the personally identifiable information on any page or screen and how it relates to You.
Updating and Closing Your Account
If Your personally identifiable information changes, or if You no longer desire our service, You may update, delete, or deactivate your information by signing into Your account or by emailing Our Customer Support or by contacting Us by telephone or via courier at the contact information listed above. We will respond to your request within a reasonable timeframe.
You may update or close/delete Your account at any time. When a member is signed in a prominent link is provided to comprehensive account settings including options to permanently delete their account and to opt in or out of email newsletters. Deleting Your account will also remove any personally identifiable information connected with this account.
Collection and Use of 3rd Party Personally identifiable information
You may also provide personally identifiable information about other people, such as their name and email address. This information is only used for the sole purpose of completing Your request or for whatever reason it may have been provided. This information may be stored in log files. To request removal please contact Customer Support
If You subscribe to receive email, We will only send messages to notify You about the services in which You have expressed interest. These emails may contain an occasional sponsor message. Email messages sent to You will always contain at least one clearly visible link to unsubscribe.
Other Personal Information
You may also provide personal information which is not directly identifiable, such as the phrase entered during a search or when creating a medication list.
When You search in the Drugs.com Mobile Application, We share Your search phrase with third party partners in order to provide relevant search results, advertisements and to provide Us with aggregate analytics which We use to improve App functionality.
When You build a medication list in the Drugs.com Mobile Application, We do not share any personal information with third party partners except for the purpose of collecting and reporting aggregate drug usage statistics, drug interaction data and drug treatment combinations.
Drugs.com follows generally accepted industry standards to protect the personally identifiable information submitted to Us, both during transmission and once We receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while We strive to use commercially acceptable means to protect all personally identifiable information, We cannot guarantee its absolute security. We use SSL (Secure Socket Layer) technology to protect Your sensitive information (if any) on Our site. If You have any questions about security in our App, you can send an email using Our contact form.
We will retain Your information for as long as Your account is active or as needed to provide You services. We will retain and use Your information as necessary to comply with Our legal obligations, resolve disputes, and enforce Our agreements.
The Mobile Application may link to URLs (web page addresses) on the Drugs.com web site. The URLs may or may not contain words related to content within the web page. We may share URLs You visit with third party service providers in order to provide relevant advertising and to provide Us with aggregate analytics which We use to improve site functionality.
Updated: February 11th, 2018