Cetaphil Cleanser and Pain: What Users Say

• Ccb...
• April 9, 2021

For Dry Skin "Started using Cetaphil face cleanser in January 2021, and till this time never snapped that the cleanser was giving me red, swollen, itchy, very dry eyes and some pain. Lips also chapped and swollen. Went to see a specialist, and he asked what I have been using new to my face. Felt like an idiot when I snapped it’s the freaking Cetaphil. Came home and threw the product in the trash and now taking meds to recover."

• Doc...
• Taken for less than 1 month
• October 7, 2022

For Dry Skin "My teen daughters have used Cetaphil products for quite a few years on the recommendation of our dermatologist. It's always worked very well. I just bought more of the daily cleanser for them, and the bottles say 'new and improved.' Soon after using it, their skin began to burn and turn red and bumpy. I applied cortisone cream, which helped a bit, but it is still red and sore this morning. Imagine a 13-year-old going to school with her skin looking like that -- how humiliating. I see in these comments that this is happening to lots of people using the new version. Why did they change a perfect product? I don't know which ingredient is the culprit, but we'll be searching for another brand."

• JAM...
• Taken for less than 1 month
• December 1, 2021

For Dry Skin "I used this every night for 14 days. The first week I felt some small pains on my chin that felt like emerging pimples, but I didn’t see anything. By day 12, two papules had emerged on my chin, which is extremely rare for me (like hasn’t happened in a decade rare). I kept using it for two more days, but for each of those days, two MORE papules emerged. I stopped using the wash at that point, but the damage was apparently done. It’s been two weeks since I stopped and a new, painful pimple has emerged every day. They seem to cluster around my upper lip and the side of my chin. It is horrifying. Be careful with this product."