Skip to Content

How to ensure you receive email from

Note: To ensure delivery of your email notifications please add to your address book, white list or trusted sender list. Here are specific instructions on how to do this for some of the most common email service providers:


  1. Goto your Contacts in the left menu.
  2. Click Add Contact towards the top right-side.
  3. Add into the Main Email field.
  4. Click on Save.

Microsoft Outlook

  1. Go to your Contacts.
  2. Click on New Contact in the top tool bar.
  3. Add into the email address field.
  4. Click on Save & Close in the top left of your window.


  1. Goto your Contacts tab at the top of your screen.
  2. In the left menu, select " Safe List".
  3. Add into the required field.
  4. Click the Add button.


  1. Select the Address tab in the top-left of your account screen.
  2. Select Add contact under the Address tab.
  3. Add to the email field.
  4. Click on Save at the bottom.
  5. On the confirmation screen, click Done.

  1. In your account, click on the Address Book link in the left menu.
  2. Click on Create Contact.
  3. On the Add Address screen, add to the email address field.
  4. Add to the Nickname field.
  5. Click on Save.

AOL Version 9.0

  1. Select Mail from the menu and click on Address Book.
  2. In the Address Book pop up, click the Add button.
  3. In the New Contact window add into the "Other E-Mail" field.
  4. Make this the Primary E-Mail address by checking the relevent check box.
  5. Click the Save button.
  6. If you are an existing subscriber and are seeing messages in your spam folder, open the email and click the "This is not Spam" button to move them to your Inbox.


  1. Log into Web mail.
  2. In the left menu, click on the Address Book.
  3. Click on Add Contact.
  4. Goto the General tab and in the box under Email Address, enter
  5. Click on the Add button.

If "Restrict Incoming Email," is enabled, Do the following additional steps:

  1. Click on Preferences.
  2. Click on Restrict Incoming Email.
  3. Select Allow email from addresses listed below.
  4. Add to the list.
  5. Click the Add button.

  1. Open your address book in the browser by clicking on the Address Book button.
  2. Click the Add button.
  3. Enter into the email address field provided and then click OK.