TRUSTeTRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personally identifiable information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. The TRUSTe certification only covers information collected on our web site www.drugs.com and does not cover information that may be collected through our Mobile Application.
If you have questions or concerns regarding this statement, you should first contact:
25 Apollo Drive, suite A
Telephone: +64 9 476 8500
If you are not satisfied with our response you can contact TRUSTe here.
Drugs.com does not collect personally identifiable information about you when you visit our web site unless otherwise stated or unless you choose to provide this information to us (such as through registration, when building medication lists, or on information submission forms).
We may collect and store in log files certain non-personally identifiable information automatically. This information is not shared with anyone beyond authorized web site support staff, except when required by law enforcement investigation (such as to comply with a judicial proceeding, court order or subpoena), and will be used only as a source of anonymous statistical information. Non-personally identifiable information may include:
- Internet Protocol (IP) address of the domain or the proxy provided by your Internet Service Provider (ISP).
- Date and time the IP accessed our site.
- Pages viewed (recorded by the text and graphics files that compose that page).
- Web address of the web site.
- Browser version and operating system.
Drugs.com is the sole owner of the information collected on the Drugs.com web site. We may use summary statistics to help us make our site more useful to visitors, such as assessing what information is of most and least interest to visitors, and for other purposes such as determining the site’s technical design specifications and identifying system performance or problem areas. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.
This web site contains links to other web sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other web sites.
We encourage you to be aware when you leave our web site and to read the privacy policies of each and every web site that collects personally identifiable information.
This privacy statement applies only to information collected by this web site.
Technologies such as: cookies, beacons, tags and scripts are used by Drugs.com and our advertising partners, analytics and customer support service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 or Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here
We partner with third parties to either display advertising on our Web site or to manage our advertising on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Personally Identifiable Information (PII)
You may choose to provide us with personally identifiable information, by sending email with questions or comments or by filling out an online form and submitting it to us through our web site. We may use this information to;
- gather the requested information
- respond to Your message
- follow-up as appropriate
- conduct statistical research
Drugs.com will not share any personally identifiable information unless specifically agreed to by you, or;
- when required by law enforcement investigation (such as to comply with a judicial proceeding, court order or subpoena)
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
- in exceptional cases such as in response to threats of physical harm to You or others
- to conduct research where personally identifiable information will be de-identified, analyzed and compared at an aggregate level for statistical purposes
- if Drugs.com is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information
Your email message, question, or comment may be forwarded to authorized Drugs.com employees, contractors or subcontractors, who may be better able to help you. These contractors or subcontractors are authorized to use your personally identifiable information only as necessary to provide these services to us. Except for authorized law enforcement investigations, we do not share email with any other outside organizations. However, email and online forms are not secure against interception and senders cannot expect guaranteed privacy.
In order to use some areas of this web site, you must first complete the registration form. During registration you are required to provide contact information such as your name, age, email address, preferred username, password and preferred subscriptions. We will only use this information to contact you about the services on our web site in which you have expressed interest. You also have the option to provide demographic information to us; we encourage you to submit this information so we can provide you a more personalized experience on our web site.
To store a medication list, you will need to create a Drugs.com account. You control who can access or edit the information stored in your medication list. It will not be accessible to anyone else except for authorized web site support staff or when required by law enforcement investigation (such as to comply with a judicial proceeding, court order or subpoena), and will be used only as a source of anonymous statistical information. Drugs.com may use non-personally identifiable aggregate data to publish drug usage statistics, drug interaction data and drug treatment combinations. No data from a medication list will be sold to any other party.
The profile you create on our site will be publically accessible unless otherwise indicated. You may change the privacy settings of your profile through your account portal.
We provide you the opportunity to ’opt-out’ of having personally identifiable information used for certain purposes, when we ask for this information. For example, if you set up an account but do not wish to receive any additional marketing material from us, you can indicate your preference during signup. If you no longer wish to receive our newsletters, you may opt-out of receiving them by following the instructions included in each newsletter or by signing into your account or by emailing us.
For advertising opt-out options please click here.
To request the removal of publicly displayed personally identifiable information published on the Drugs.com web site, you may contact us through our support system. In order for us to consider your request, you are required to include links to any page(s) where you believe any such personally identifiable information exists. For each instance, you must also provide clear instructions describing the exact position/location of the personally identifiable information on any page and how it relates to you.
Updating and Closing Your Account
If your personally identifiable information changes, or if you no longer desire our service, you may update, delete, or deactivate your information by signing into your account or by emailing our Customer Support or by contacting us by telephone or via courier at the contact information listed above.
You may update or close/delete your account at any time. When a member is signed in a prominent link is provided to comprehensive account settings including options to permanently delete their account and to opt in or out of email newsletters. Deleting your account will also remove any personally identifiable information connected with this account.
Collection and Use of 3rd Party Personally identifiable information
You may also provide personally identifiable information about other people, such as their name and email address. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided. This information may be stored in log files. To request removal please contact Customer Support
If you subscribe to receive email, we will only send messages to notify you about the services on our site in which you have expressed interest. These emails may contain an occasional sponsor message. Email messages sent to you will always contain at least one clearly visible link to unsubscribe.
Drugs.com follows generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect all personally identifiable information, we cannot guarantee its absolute security. We use SSL (Secure Socket Layer) technology to protect your sensitive information (if any) on our site. If you have any questions about security on our web site, you can send an email using our contact form.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Updated: April 8th, 2015