Step 4: Read and complete the decision guide to learn more about your symptoms.
Based on your answers, some of the most likely causes of your shoulder pain are
rheumatoid arthritis or a related condition (especially if there is swelling in multiple joints)
polymyalgia rheumatica (PMR)
a viral infection.
A combination of these is also possible.
While over-the-counter pain medicines and rest may be helpful, there are other possible causes of your shoulder pain and it is important that you see a physician to evaluate these symptoms and to begin treatment.