see i work on the phone all day i get very upset when i look around and see other agents not taking calls when i am the only one getting back to back calls i get very red and my voice shows it when i speak to the older customer seeking to get a drug plan what can i do to control it please help
Hello mikef1989. No need to become angry only because you are the person that is feeling angry. No one else feels this emotion. Anger passes as do all emotions. It sounds/simple but it is in some ways. Allow it to pass and you will not be feeling, and upsetting yourself. Regards pledge
I know that is very annoying, but its something you have got to beat if you want your job. It helps alot to remember that your only concern is the person you are speaking to on the phone, and what goes on around you isn't important. You have got to set your work goal, to be you will do the best job you can, no matter what. If your goal is to do little more then the others you will continue with the anger. You will find if you do this you will be able to look at yourself at the end of the day and say, I helped people today, I did the best job I could. That feeling alone will keep you doing it the next day and then the next. Believe me this change in attitude gets you noticed, with better evaluations and possibly a raise. The ones who are going out of their way to avoid work, will see that in their evaluations.
You need to just pay attention to what you are doing and ignore everyone else. Let management worry about those people. Kaismama gave you very good advice. One thing I have found that helps is to actually smile when you talk to people. Put a mirror on your desk if you need to. People will hear the smile in your voice. When you sound friendly people are much more forthcoming to talk to you and you will build a better rapport with them.
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