My son takes Keppra for possible seizures in a liquid form. His prescription is about to run out in a week and he cannot absolutely miss one dose of his medication. I called his dr's office to see if they could call in another refill (because his first prescription was made by an ER doctor on his neurologist's authorization). When I called the pharmacy to see if his refill was ready, they said they hadn't received the dr's order yet and even if they had, they wouldn't prescribe it because his prescription isn't due to be refilled for a week. Keppra is not a controlled substance and my son cannot miss one dose of it. Anyone ever experience anything similar? I'm having the dr's office send the refill to a different pharmacy.
Pharmacy won't refill my son's prescription?
Added 28 Nov 2011:
Thank you all! After I posted this I figured it may be the insurance company. Which I think is ridiculous they'd hold a prescription, when his doctor prescribed it. I'm going to try to pick it up today and then use the mail order for future prescriptions.
23 Nov 2011
Most refills, in my experience, can be requested 5 days prior to the last fill (ex. script filled on 10/20 can be refilled on 11/14 for a 30 day supply).
Pharmacy's are restricted not only by the doctor's prescription but by your insurance company. Check your policy regarding pharmacy refills.
Some pharmacy's (ex. Rite Aid) offer courtesy refills. The pharmacy will automatically refill a prescription based on your benefits and doctor's orders. Also check with your insurance provider for a mail order option. This may prove helpful to you.
It is important not to have prescriptions filled at different pharmacy's because of possible interactions with other meds being taken. Additionally, the other pharmacy will check your insurance coverage. The insurance company will reject the new prescription because it would be too soon to fill.
Your doctor should know better. This is one of the many preventable reasons why we have a controlled substance problem on Long Island.
Continue to advocate for your son. Be informed. Be safe.
23 Nov 2011
Are you refilling early to go out of town for the holidays? Sometimes they can contact the insurance company and get a special override to fill it early if you are going out of town. I wouldnt think it would be a big deal to get a non controlled med filled. I'm like the others and wondering if the holdup is his insurance not allowing it early. You might ask about a holiday override to get it early.
30 Nov 2012
We have had issues with the insurance companys in the past also ! regardless i would feel safe to say your pharmasist would have 3 days supply of emergency doses in store but you may have to pay cash ! In the future try to order 3 days before you run out most insurances are like that, so sorry you and your son have to go through this!!:( Try and have Happy and warm holidays !
- Keppra Information for Consumers
- Keppra Information for Healthcare Professionals (includes dosage details)
- Side Effects of Keppra (detailed)
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