I am sitting here with a drug which is white and round and in a solid foil packet and the pills have "LINZ" on them but your system does not recognise that pill.

Further, the foil pack has "*pradol" printed clearly on the packet BUT I cannot find it on your system because I do not have the first letters of the name of the drug which have been lost by breaking the packet but there are definitely letters which are missing.
So, may I suggest that you now include a "partial name" identifier so that if I put in part of the name your system with find out the remainder of the name??

Malcolm Brocklebank