 please let me vent!!!!
I would like to know if I am the only person in the world that has the worst experiences with my local CVS Pharmacy? They have made numerous mistakes with my medications, delayed refills, lost prescriptions in their computer, sent faxes to my doctor (??) without my consent or knowledge of what these faxes contain. They have told me several times that I have NO REFILLS left on my prescriptions (when I know for a fact that I DO), causing me to make unneccessary telephones calls to my doctor, only to find that the prescriptions are there the whole time. Once, they even almost gave me a prescription for A DOG who happened to have the same last name as me......although the dog's names was SNOOPY, the cashier was ready to hand it over until I checked. They have embarrassed me, humiliated me, loudly given unsolitited advice about what I am taking for medications. Yesterday was the last straw when they again did not complete a phoned in refill and telling me once again that I did not have any refills on the medication. I told them I knew for a fact that I had 3 refills left on the med and please check their computer again. They checked and sure enough, they had the wrong info in their computer, promised me that it would be ready in ten minutes. Again inconvienienced, but keeping my temper because it is Christmas afterall, I told them I would shop around a little. In five minutes, they were paging my name loudly over the intercom system. When I returned to the desk, they told me that I could not refill the prescription because it was too early. They again have the wrong date in their computer. I could go on and on about how unprofessional and incompetent this particular location is. Thanks for letting me vent and write back if you have had any similar experience. Any advice on how I could report them somehow would be helpful. I am very intimidated whenever I go there. I know that is not how it should be.
DIANA  | 
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