I bought a bottle of Centrum at Wal-Mart for $16. The vitamins caused heart palpitations. I stopped taking them on the advice of my doctor. I've written Pfizer, the manufacturer, several times over the last four months requesting a refund. The company will not respond. Wal-Mart says it will not issue a refund for any opened product. Any advice?
Why is Pfizer ignoring me?
- Posted:
- 8 Nov 2011 by maxwell609
- Topics:
- centrum, vitamins, arrhythmia, doctor, heart
Details:
Responses (1)
DzooBaby8 Nov 2011
Is there anything written on the bottle that offers a buyers satisfaction guarentee? If there is then they should refund your money and there should be specific directions for obtaining a refund. If there is no guarentee then more than likely you are just going to be out the 16 bucks. There is no way to prove that vitamins caused the palpitations so without the bottle offering a satisfaction guarentee it is unlikely you are going to get your money back. I'm not sure I understand why your Dr thinks that the vitamins are causing the palpitations but unless you can prove it in some way to the company then you are probably not going to see a refund.
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It seems that what you are saying is that any merchant or manufacturer could sell poison as long as it doesn't have a "satisfaction guarantee" label. There are consumer protection laws, but more importantly, there is a court of public opinion -- i.e., if enough people get angry, there could be damage to a company's good name. That's Elementary PR 101. Also read about how the Bank of America tarnished its reputation. (Nov. 2, New York Times)
I'm not Pfizer so dont be angry with me! I did not sell you the product. I'm just another consumer like you. You are right about giving a company a bad name and I'm surprised that Wal-Mart wont give you a refund, they are usually pretty generous with refunds for that reason, but from their point of view, here is a product that you have bought and there is nothing wrong with the way the tablets were manufactured, so there is no wrong done on their part. It is not their fault that your body cannot tolerate it. If there is a disclaimer stating your satisfaction is guarenteed, then that gives you the protection of knowing that "if for any reason you are not satisfied then return the product to the place it was purchased for a full refund" otherwise refunds are usually only given if the product is defective in some way. Your product is not defective on the part of the manufacturer. It is unfortunate that you are unable to use them and it stinks to be out 16 dollars but you have to see it from their point of view too.
Dzoo,
boy, this reads like he was coming on here just looking for a fight, right?!
wow.
I'm sure he/she is just angry over what happened and perhaps they do not realize who is answering their questions. Some people seem to think DDC hire people for a panel to answer.Thy are answered by regular people just like them who might know a bit about drugs. I'm just trying to show him or her to look at it from the side of the store. It is like if you go buy a movie and the movie sucks. You cant take it back just saying it is a crappy movie. They wont take it back unless there is something wrong like the movie wont play and even then you have to trade for the same movie. I'm just saying that it is not the fault of Pfizer that he/she cant tolerate the vitamins. the vitamins are not bad or manufactured wrong. It is not the fault of the manufacturer that they cant tolerate the pills, so if there is not a guarentee, the manufacturer is not obligated to give their money back. If they choose not to shop at walMart anymore then that is their choice.
I suppose. ha! Have a good if not great evening ladies, heres one to make you smile, at leat grin Patient: I have a ringing in my ear Doctor: Don't answer! and... :-0) Goodnight
That is good! Thanks for the laugh!!
pledge,
You have some funny ones!! that was good, thanks! :)
Geez. It seems as if you chaps are shills for Big Pharma, which is probably the reason why this website exists. I wouldn't be surprised if all of you were the same person working out of the corporate PR office. No need for further nasties -- I've pulled my account.
Have a nice day
right again! I'm doin' my right dance. Plus, I'm wondering what shills means. Will have to ask my best friend's hubby for he is from the UK.
I'll let inquiring minds know soon! :)
Have a great day DZoo and Pledge! :)
I guess we didnt give him the answer he was hoping for. I didnt think we were being nasty. He was the one being nasty. See though, I think he thinks we work for drugs.com or something. WE ARE JUST LAY FOLKS LIKE YOU WHO TAKE TIME OUT OF OUR BUSY DAY TO HELP YOU!! Most of us anyway, do not work for any pharmaceutical companies and have no affiliation with DDC other than we have an account just like you. We are just regular people who might know a bit about medications. I know this guy says he pulled his account and we didnt intend for you to do so. I'm sorry if we didnt give you the answer you wanted but I told the truth of the matter. This is for anyone who may be reading this question-the people answering on here are just regular people. We dont work for DDC or any pharmacy companies.
Hi DzooBaby. You gave him a perfectly candid, non-biais answer. Its sad, but I've it happen the odd time to myself. You ask a question, get an answer. If you don't care for the response, fine, thanks and have a nice day, then move on. I'll never understand the mind set of an individual. You asked, and got a reply. Simple equation. Thats life, The Q&A. Have a great ladies, enjoy, its hump day, almost the weekend. And golf. :-0)