When I got home they only gave me 30 pills. I called the pharmacy & they said sorry but it is my mistake and I should have counted them before I left the pharmacy. I never count my medicine before I leave, I always trusted that it was right. Has this happen to anyone else. I'm so upset. There is nothing I can do about it. I paid $30.00 dollars for my medicine and they didn't give me the full 60 my Doctor prescribed. They gave me 30. This is suppose to last me for a month.
21 Jun 2012
Try making a police report for the theft, and that is what it is. That should make them a bit more cooperative with you. Report it to your insurance company and the police, ok. I personally have never had this happen, but have seen it be mentioned here. Rx is supposed to be counted and recounted a few times, and obviously they have a thief, they don't want to have to do an inventory, so they are blowing you off. How complicated it would be for every patient to recount their meds at the counter, would cause major delays for every one. Just like at the bank, but the bank is more likely to listen if you say you are missing money, than some pharmacies when you are missing meds. It is theft, plain and simple, so report it to the insurance and the police. Patti
21 Jun 2012
You can bet the next time I got something filled there, I'd stand right at the register and count them out. And I'd count one pill at a time and take all the time I could, no matter how many people were behind me in line. They'd stop that practice immediately. Did you talk to the pharmacist when you called?It also helps if you go to the pharmacy to tell them about it, they don't want other people hearing these things. That is called how to get more money without really trying on their part. I'd call my insurance company today. They shorted you and your insurance co won't like it too much. Also, since it is a narc, you'll have to get a new prescription for the other 30. I would also go to the CVS web site and complain. I would hope that anyone dispensing pills could count. This is why I won't use CVS. I am currently looking for medicare Part D and I was sent info on CVS's plan. That went immediately into the trash.
21 Jun 2012
As soon as you leave the pharmacy, doesn't matter if they shorted you. I always look at the level of pills in the bottle, then if it doesn't look right, I make them count in front of me, so yes it has happened to me. I'm sorry, I believe if you tell your doc, he may be able to rectify the situation by writing a script with a dosage change to get around the DEA.
You can make it a month, I promise. Clonazepam has a long half life. Stretch it out by taking a little less each day. You'll be ok.
21 Jun 2012
CVS has an excellent customer service department. Get the 800 number online and call them. COUNT THE PILLS BEFORE YOU LEAVE? Sounds as though you're being stigmatized and judged because of the type of medication, and they're blatantly accusing you of dishonesty.
Miscounts are very rare these days, but they do indeed happen. Call their main number (not the store) and tell them about it. So sorry this happened to you. Hope this helps.
21 Jun 2012
I was shorted for my tacrolimus three times in a row. Each time I called right away and told them. These pills cost over five bucks a piece. They always replaced them without a question. Just a few short each time.
I think theft is the cause as well. I would definitely go back and make a fuss with the manager. The person who counted them out is the target or the fron desk. You know they have security tapes? I would threaten the police report. Chances are they will solve it right there. If not you know what to do.
21 Jun 2012
I just wanted to mention that I, too, have been shorted and so has my husband. However, in those cases it was because the pharmacy was actually "short" on the meds and they noted the shortage on the bottle. Let's say for instance, you were supposed to get 60 but only got 30 that you could tell the pharmacy that you were wondering if they were short and when will they be getting the quantity in because you only got 30. Can you try that approach??? In that way, you aren't accusing them of intentionally shorting you but more that well hey you gave me what you had but to call you when the rest comes in.
You may need to call at a different time than when you talked to the last guy. But it is worth a try. It has happened to me so many times that I am used to having that conversation with them and also with Walgreen.
I hope this helps you get resolution to your problem.
22 Jun 2012
They no they messed up so why didn't they tell you to come back and get the rest of your script? Is the bottle marked 30 or 60? Did they run out and owe you ? I have had that happen and it not be marked on the bottle but they've told me and I've gone back for the rest and gotten them or they deliver them to my house but never I'm sorry it was a mistake and do nothing about it . I wouldve gone right back gave them the bottle and said give me my prescription. I wouldn't even have said I went home. Demand a manager get ur prescription!! Call your Dr tell him what they did. Do you go there all the time? If they no you they should no your not lying. I had a pharmacy once tell me they filled my oxycotins the day before but my insurance wouldn't cover them until the next day. Lucky I make them give me the print out that says they didn't fill them and when he said I picked them up the day before I said they weren't filled and threw the paper at him.
He didn't no what to say. He took it went talked to someone came back with apologized filled my script asap. I came to find out it was stolen by. A Worker. If I wouldn't have had that paper I would've been screwed. You can never be too careful . Always count your scripts ppl and if they keep them get that paper. I go where they no me. Same place consistsly no problems now. I hate CVS, G.E. is the worst. LocK small pharmacies are the best or. Hospital pharmacy. I am so sorry you have to go thru this but get your meds your Dr knows what he wrote, a lot of times they keep copies its definitely on file. Someone at that pharmacy took those. You fight until they go r you whats yours . Tell them you'll turn them in. I'm willing to bet this is not the 1 st time this has happened.
23 Jun 2012
IT Happens. i's f8cked up, and I have had it happen to me at least 3 times, 1 time it was for 30 Oxycontin 80 mg o=pills, and you know how the DEA and FDA is about these thiings, I called very nicely and stated, hey you accidenrtly made a mistake , and gave me 90 instead of 120 pills. They put me on hold, for less than 20 seconds, daid they did a recount, and that it was my mistake. They must have thought I was a fool, because they even said, go and ask your Dr, they will have no problem writing you another 30. Like really, are you serious. The Dr's don't want to give you 1 extra pill, let alone they would just write another prescription, and gladly give it to me. I told my DR, they put it in my monthly write up, for my insurance, but still i never got the meds. And I had insurance luckily, if I was paying, I would not have takn no for an answer.
Next month I went to the same place, and Dr wrote me 60 Percocet 10 mg, so before I leave I counted them, and I seen I was given an extra thirty. 1 month i am short 30, and next month they give me thirty extra. I could have kept it, but I was happier to see the bitch's face when I said I think you made a mistake again, so she starts getting angry saying, NO YOU said this last Month. WTF I'll check the supply, She came back out and said no everything is adding up right, We didn short you 30 this time, nor last time. So I said. Wait '' I never said you shorted me , I said you made a mistake? You gave me 90 instead of 60, but as yiou just clearly stated everything added up.! Wow the look on her face was priceless, I began to leave, and then she said Oh wait a minute, maybe I made a Mistake. Thanks for teling me. I gave back the 30 Percocets, but said ''what about last month when you said you didnt make a mistake then either, were you wrong, like Today? Frowning she said, you know we get so busy, some ppl try to pull that kinda thing, but I should have known better than to think you were like that. So You did make the mistake last month, she said yeah Maybe. After lying to me saying she did a count and i am the only person who gets that med in her pharm, which is a lie, cuz a friend went there monthly w/ the same script as mine.
ll I can say is tell your DR, tell your Insurance company, and fill out a report, if someone else has complained in the past, they will know your tllingthe truth, and will fire them, and give you your recomended meds.
Hey Oxypana I never deleted my Question, something happened , I spent like 45 minuts typing both of them, idk wtf is wrong, so email me okay. Thanks hunn. Later.
24 Jun 2012
Well, smoothie, I have been reading all the info they gave you. Awesome advice!
And you handled your dilemma very well and got results. Being shorted on
my meds. has never happened to me, unless marked on the bottle and also
the tech. saying we are out come back in1 or two days. But if I got only half my
Benzo's I would flip out.
25 Jun 2012
I had a problem with miscount and broken pill pieces counted as whole.. I now have a triple count garantee. I did turn it in, I showed the pills at my doctors appt, and called into CVS headquarters. I agree I would file a report and contact your doctor asap. Do it regardless. They replaced my meds and I don't have the worry anymore. Well worth the time I spent. One of the girls working there even verified they are counted by machine unless you demand otherwise. Double check how the script is written.. sometimes its the doctor writing wrong times a day on it. Wish you luck and do what you have to do cause you don't deserve it.
8 Nov 2012
I work in a pharmacy and these things definitely do happen. But in all honesty most of the complaints about being shorted medication are obvious lies. So if you were truly shorted expect to face some initial doubt. If the pharmacist is good they will do a quick inventory check and see if your story has some evidence behind it.
A non controlled medication will probably just be given out depending on the price. But controlled substances will face a little more scrutiny, because of the stigma, but more importantly they are always counted twice. If it's a CII (adderall, ritalin, oxycodone, morphine, etc) they are counted at least 3 times by 2 different people so you will face a lot of resistance if you claim you were shorted. But it has happened and it will depend on the pharmacy manager how the situation is handled.
Overall the vast majority of accusations of shorted medications are from addicts who are just trying to get more pills, so the pharmacist and staff are just playing the odds by being initially resistant. If you really were shorted, keep a civil demeanor, but be persistent the pharmacy should fix their mistake.
25 Oct 2014
Its there fault and they should compensate you the 30 pills! Call them and demand they do a inventory! So I just went to CVS to get my kpins 60 2mgs.after looking in the bag there were two bottles my script.and a big bottle marked klonopin 2mg.500 pills! I did the correct thing and brought them back.but I'm not going to have any more problems filling my script 2 days early.I have that phone call recorded.its a good app to have if someone denies what they said on a phone call.! Good luck.sorry I had to tell my story!
27 Oct 2014
I have been shorted by Express Scripts, constantly. I take Felbatol and Topamax. It seems that they use a machine to count them out. It seems that their machines would send out half-pills, they counted wrong, etc. Then, by the end of the month, I wouldn't have enough, and I KNOW they weren't going to send meds out early, so where am I at that point? So I would call them and they would send out one, two, or three pills. After a few months, they began to think I was counting wrong, too, but I wasn't. I told them they weren't counting right. After a couple of years of being shorted, I finally convinced them to count them by hand. Then I wasn't shorted. When my insurance changed, I left Express Scripts and went to Prime Mail, which I liked until they never got it right and kept sending me generics when I need the brand name.
So I ended up quitting them and am now going to go to a local pharmacy, so I can see what they are giving me before I get it and not have to pay for something I can't use and have to pay for anyway. I am currently arguing with them about the last one they sent and whether or not to pay for the generics, or whether or not they will end up sending me to a collection agency over $64. How ridiculous.
10 Jan 2015
I just had the exact same thing happen. I work nights so I picked my meds up on my way to work . When I got home I opened my bottle of clonazepam and I was like that doesn't look right so I counted them . Only 30 there's suppose to be 60 i called and told them the pharmacist said no we double count them and laughed at me.I told him you know it's a felony to take someone else's prescribed medicine. He laughed again and told me no one's taking your medicine. So much for that . I'm not even sure what to do next.I've been a customer at cvs
for years and never had this happen. I've also been a nurse for 15 years.the next step I guess is to call the manger and report it to the governing board for pharmacist s or maybe the DEA.my metoprolol was correct.
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